INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the exact product shown in the picture. We display actual product images on our website. However, please note that slight color variations may occur due to different screen settings and lighting conditions. The style, design, and specifications will match exactly what is shown.

Where can I view my sales receipt?

You will receive your sales receipt in two ways:

  • By Email: A digital receipt will be sent to your email address after your order is confirmed
  • By SMS: Order confirmation will be sent to your phone number
  • Physical Receipt: You will receive a printed receipt with your product delivery

If you need a copy of your receipt, please contact us at charchokh095@gmail.com or call +8801722055765 with your order number.

How can I return an item?

To return an item, follow these simple steps:

Step 1: Contact us within 7 days of receiving your product

  • Call: +8801722055765
  • Email: charchokh095@gmail.com
  • Visit: Shop No. 13, Level 2, Rakeen Tower, Bijoy Rakeen City, Mirpur-15, Dhaka

Step 2: Provide your order number and reason for return

Step 3: Wait for our return approval and instructions

Step 4: Send the product back in original packaging with all accessories

For detailed information, please read our Return and Refund Policy page.

Note: Products must be unused, in original condition, and returned within 7 days. Refunds are processed within 7-10 working days.

Will you restock items indicated as “out of stock?”

Yes, we regularly restock popular items. However, restocking times vary depending on product availability from our suppliers.

To stay updated:

  • Contact us at charchokh095@gmail.com with the product name you're interested in
  • Call us at +8801722055765 to check restock dates
  • Visit our website regularly as we update stock status

We can also notify you when a specific product is back in stock. Just send us an email with the product details.

Where can I ship my order?

Currently, we deliver only within Dhaka city, Bangladesh.

Delivery Areas:

  • All areas within Dhaka city
  • Delivery time: 5 working days

Delivery Address: Please provide a complete and accurate delivery address including:

  • House/Flat number
  • Road number
  • Area name
  • Nearest landmark
  • Contact phone number

Note: We are working to expand our delivery services to other cities in Bangladesh soon. For delivery inquiries, contact us at +8801722055765.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS