FREQUENTLY ASKED QUESTIONS
Yes, you will receive the exact product shown on our website.
We use actual product photography to ensure complete transparency. However, please keep in mind that slight color variations may occasionally occur due to different monitor display settings and studio lighting conditions. The frame design, measurements, and build quality will match the product description accurately.
You will receive your sales receipt through multiple convenient channels:
• By Email: A digital invoice and receipt will be sent to your email as soon as your order is confirmed.
• By SMS: A confirmation SMS containing your order details and invoice summary will be sent to your mobile number.
• Printed Invoice: A physical copy of the invoice will be delivered directly inside your package.
If you need another digital copy, simply contact us at Charchokhglasses@gmail.com or WhatsApp us at +880 1780-414187 with your Order ID.
To return an item, please follow these simple steps:
• Step 1: Contact us within 7 days of receiving your package via Call/WhatsApp (+880 1780-414187) or Email (Charchokhglasses@gmail.com).
• Step 2: Share your Order ID, clear photos of the item, and the reason for the return.
• Step 3: Once approved, carefully pack the item in its original box along with all accessories, cases, and tags.
• Step 4: Hand over the parcel to our return pickup courier or visit our outlet at Shop No. 13, Level 2, Rakeen Tower, Bijoy Rakeen City, Mirpur-15, Dhaka.
Note: Items must be completely unused, scratch-free, and in original condition. Refunds are processed within 5–7 working days after inspection.
Yes! We regularly restock our popular frames, sunglasses, and optical accessories. Restocking times may vary depending on import schedules and manufacturer availability. To stay updated on out-of-stock items: • WhatsApp us at +880 1780-414187 or Call +880 1722-055765 with the product name or link. • Email us at Charchokhglasses@gmail.com. • Keep an eye on our website, as inventory is updated continuously.
We can reserve or notify you directly as soon as that specific item becomes available again!
We deliver all across Bangladesh!
Delivery Areas & Time:
• Inside Dhaka: 2–3 working days
• Outside Dhaka (All districts & upazilas): 3–5 working days
Delivery Address:
Please provide a complete and accurate delivery address including your House/Holding number, Road, Area, Thana/District, and an active Contact Phone Number.
For any delivery inquiries or tracking, feel free to call or WhatsApp us at +880 1780-414187.
