Privacy Policy

Last Updated: December 21, 2024

At Charchokh, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information:

  • Your name
  • Phone number
  • Email address (if provided)
  • Delivery address
  • Payment information (processed securely through SSLCommerz)

Automatic Information:

  • Your IP address
  • Browser type and version
  • Pages you visit on our website
  • Time and date of your visit
  • Device information

We DO NOT collect:

  • Credit card details directly (payments are processed by SSLCommerz)
  • Unnecessary personal information

2. How We Use Your Information

We use your information only for the following purposes:

Order Processing:

  • To confirm and process your orders
  • To deliver products to your address
  • To contact you about your order status

Customer Service:

  • To respond to your questions and complaints
  • To provide customer support
  • To improve our services

Communication:

  • To send order confirmations and updates via SMS or email
  • To inform you about delivery status

Website Improvement:

  • To understand how customers use our website
  • To improve our website features and services

We DO NOT:

  • Send promotional messages without your permission
  • Share your information with third parties for marketing purposes
  • Sell your personal data to anyone

3. How We Protect Your Information

We take security seriously and use appropriate measures to protect your data:

  • Your payment information is processed through SSLCommerz, a secure payment gateway
  • We use SSL encryption on our website to protect data transmission
  • Only authorized staff can access customer information
  • We regularly update our security measures
  • Customer data is stored securely

4. Sharing Your Information

We only share your information when absolutely necessary:

Delivery Partners:

  • We share your name, phone number, and delivery address with our delivery partners to complete your order

Payment Gateway:

  • Payment information is processed through SSLCommerz according to their privacy and security standards
  • We do not store your credit/debit card details

Legal Requirements:

  • We may share information if required by law or to protect our legal rights

We NEVER:

  • Sell your personal information to third parties
  • Share your data for advertising or marketing by others
  • Allow third-party advertisements on our website

Important: If we share any customer information with any third party, it is our responsibility and we remain accountable for the protection of your data.

5. Third-Party Links

Our website may contain links to external websites (such as payment gateways). Please note:

  • We are not responsible for the privacy practices of external websites
  • We recommend reading their privacy policies before providing any information
  • This Privacy Policy applies only to charchokh.com

6. Cookies

Our website may use cookies to improve your experience:

What are cookies?

  • Small text files stored on your device
  • Help us remember your preferences
  • Help us understand how you use our website

You can:

  • Disable cookies in your browser settings
  • However, some website features may not work properly without cookies

7. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you

Correction: Ask us to correct any incorrect information

Deletion: Request deletion of your personal information (except for information required for legal or business purposes)

Withdrawal: Stop receiving promotional messages from us at any time

To exercise these rights, contact us using the details below.

8. Data Retention

  • We keep your information only as long as necessary to fulfill orders and provide services
  • Order information is retained for legal and accounting purposes
  • If you request deletion, we will remove your data (except where legally required to keep it)

9. Children’s Privacy

  • Our website is not intended for children under 13 years of age
  • We do not knowingly collect information from children
  • If you believe we have collected information from a child, please contact us immediately

10. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time
  • Changes will be posted on this page with the updated date
  • We encourage you to review this policy regularly
  • Continued use of our website means you accept the updated policy

11. Third-Party Advertisements

  • We do not allow third-party advertisements on our website
  • If any third-party advertisement appears, we are not responsible for their privacy practices
  • We do not share customer information with advertisers

12. Your Consent

By using charchokh.com and placing orders, you consent to:

  • The collection and use of your information as described in this Privacy Policy
  • The processing of your payment information through SSLCommerz
  • Communication from us regarding your orders

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Charchokh

  • Website: www.charchokh.com
  • Email: charchokh095@gmail.com
  • Phone: +8801722055765
  • Address: Shop No. 13, Level 2, Rakeen Tower, Bijoy Rakeen City. Mirpur-15, Dhaka, Bangladesh
  • Trade License: TRAD/DNCC/036437/2024

We will respond to your inquiries as soon as possible.

14. Complaints

If you believe we have not handled your personal information properly, you can:

  • Contact us directly using the information above
  • File a complaint with relevant authorities in Bangladesh

Your privacy matters to us. We are committed to protecting your personal information and using it responsibly.

Thank you for trusting Charchokh!

For information about returns, please see our Return and Refund Policy
For general terms, please see our Terms and Conditions