Terms and Conditions

Last Updated: December 21, 2024

Welcome to Charchokh! These Terms and Conditions explain the rules for using our website and purchasing products from us. By using charchokh.com and placing orders, you agree to follow these terms.

1. About Us

Charchokh is an online eyewear store selling glasses, frames, and lenses in Bangladesh. We are committed to providing quality eyewear products to our customers.

2. Using Our Website

  • You can browse our website and place orders with creating an account
  • You must provide accurate information when placing orders
  • You are responsible for keeping your order details safe
  • There is no age restriction for ordering from our website

3. Products We Sell

We sell the following products:

  • Eyeglasses (complete glasses with frames and lenses)
  • Eyeglass Frames
  • Lenses (prescription and non-prescription)

All product descriptions, images, and specifications are provided as accurately as possible. However, slight variations in color or appearance may occur due to screen settings.

4. Prices and Payment

  • All prices shown on our website include VAT and taxes
  • Prices are in Bangladeshi Taka (BDT)
  • Prices are subject to change without prior notice
  • The price at the time of placing your order will apply to your purchase

Payment Methods:
We accept the following payment methods:

  • Cash on Delivery (COD)
  • Online Payment through SSLCommerz (bKash, Nagad, Credit/Debit Cards, Mobile Banking)

5. Placing Orders

When you place an order:

  • You will receive an order confirmation via SMS or email
  • Your order is confirmed only after we accept it
  • We reserve the right to cancel any order if products are unavailable
  • If we cancel your order, you will receive a full refund (if already paid)

6. Delivery

Delivery Area:

  • Currently, we deliver only within Dhaka city

Delivery Time:

  • Inside Dhaka: 5 working days

Delivery Charges:

  • Delivery charges (if any) will be shown at checkout

Please Note:

  • Someone must be present to receive the order
  • Please check your products before accepting delivery
  • Delivery times are estimated and may vary due to unforeseen circumstances

7. Order Cancellation

  • You can cancel your order within 7 days of placing it
  • To cancel, contact us via phone or email with your order number
  • If you paid online, refunds will be processed within 7-10 working days
  • Refunds will be made to the original payment method

8. Return and Refund

Please refer to our separate Return and Refund Policy page for detailed information about:

  • How to return products
  • Conditions for returns
  • Refund process and timeline

9. Product Warranty

  • Products come with manufacturer warranty (if applicable)
  • Warranty terms and duration vary by product and manufacturer
  • Charchokh is not responsible for manufacturer warranty claims
  • For warranty issues, please contact us and we will guide you

10. Damaged or Defective Products

If you receive a damaged or defective product:

  • Inform us immediately (within 24 hours of delivery)
  • Provide photos of the damaged product
  • We will arrange for return and replacement or refund
  • Return shipping costs for damaged/defective items will be borne by us

11. Product Availability

  • We try to keep our stock information updated
  • Products may go out of stock without notice
  • If an ordered product is unavailable, we will inform you and offer alternatives or a refund

12. User Responsibilities

You agree to:

  • Provide accurate delivery address and contact information
  • Not misuse our website or services
  • Not place fake or fraudulent orders
  • Pay for orders as agreed

13. Privacy and Data Protection

  • We collect and use your personal information only for order processing and delivery
  • We do not share your information with third parties except as necessary for delivery
  • Your payment information is processed securely through SSLCommerz
  • For more details, please read our Privacy Policy

14. Third-Party Advertisements

  • We do not allow third-party advertisements on our website
  • Any links to external websites are provided for information only
  • We are not responsible for content on external websites

15. Limitation of Liability

  • Charchokh is not responsible for delays caused by circumstances beyond our control
  • We are not liable for indirect or consequential losses
  • Our maximum liability is limited to the value of your order

16. Disputes and Complaints

If you have any complaints or disputes:

Contact Us:

  • Email: charchokh095@gmail.com
  • Phone: +8801722055765
  • Visit our shop at: Shop No. 13, Level 2, Rakeen Tower, Bijoy Rakeen City. Mirpur-15, Dhaka, Bangladesh

We will try to resolve all issues fairly and quickly.

17. Changes to Terms and Conditions

  • We may update these Terms and Conditions from time to time
  • Changes will be posted on this page with the updated date
  • Continued use of our website means you accept the updated terms

18. Governing Law

These Terms and Conditions are governed by the laws of Bangladesh. Any disputes will be resolved in the courts of Dhaka, Bangladesh.

19. Contact Information

Charchokh

  • Website: www.charchokh.com
  • Email: charchokh095@gmail.com
  • Phone: +8801722055765
  • Address: Shop No. 13, Level 2, Rakeen Tower, Bijoy Rakeen City. Mirpur-15, Dhaka, Bangladesh
  • Trade License: TRAD/DNCC/036437/2024

Agreement

By using charchokh.com and placing orders, you confirm that you have read, understood, and agree to these Terms and Conditions.

Thank you for choosing Charchokh!

For questions about returns, please see our Return and Refund Policy
For privacy concerns, please see our Privacy Policy